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餐厅服务员 Waiter

更新时间:2020-09-17 11:13
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0人投递简历
薪资:面议

职位信息

职位性质:全职
年龄要求:20-30岁
招聘人数:3人
职位类别:娱乐餐饮
性别要求:不限
工作地区:银川
学历要求:大专 (及以上学历)
工作经验:二年或以上 

职位描述

To ensure that the restaurant outlet is clean, neat and tidy at all times (follow opening-, operational- & closing duties for both front & back of house).
时刻保持餐厅干净整洁,包括后台
To set tables as per outlet standard prior to guests’ arrival.
按照每个餐厅的标准,在客人来之前摆好桌子
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell ****natives.
熟练彻底掌握菜单和酒水单,能够推荐并推销食物与酒水。
Serve guests their ordered food & beverages in an efficient and courteous manner as per the standard sequence of service.
按照服务标准礼貌高效地送上客人点单的食物和酒水
To greet guests at the table and make sure that they receive ****, courteous and efficient service.
在餐桌旁问候客人,确保给客人提供及时、有效、礼貌的服务
Keep discreet eye contact on the guests to ensure they are satisfied with the food and service, to respond to any additional requests and to determine when the meal has been completed.
与客人保持目光接触,以确认客人对食物及服务的满意,回应客人提出的任何附
Prepare beverages required for service; such as ice water, hot water or coffee/tea
准备服务用的饮料,比如冰水、热水、咖啡或茶
Remove dirty dishes and silverware from guests’ tables between courses and after guests leave the table. Replaces used dishes and silverware for the next course and resets vacated tables. Restock condiments as needed.
在更换菜品期间,撤走脏盘子和银器,换上下道菜要使用的盘子和银器;客人离席后,撤走脏盘子和银器,重新摆放空出的餐桌。
Return dirty dishes, silverware, and glassware to dishwashing area, sort silverware, glassware, and other items, placing them in the designated areas for proper distribution.
将脏盘子、银器和玻璃杯具分类送至洗碗房,放在合适的指定的位置上
Up-sell or promote all specials advertised in the outlet as well promoting slow moving items.
推荐并推销菜单上的特色食品及销售较为缓慢的食品
To repeat all guest orders
重复客人的点单
To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu.
熟知菜单上食物与酒水的制作原料和价格
To maintain the reservation list, and check it frequently during the service
保留预订单并在服务的过程中经常检查
To have thorough knowledge of how to handle complaints
掌握如何处理客人的投诉
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the assistant outlet manager if no immediate solution can be found and assure follow-up with guests.
礼貌且高效率的处理客人的要求,如对客人的投诉或问题不能立即给出解决方法,通知部门副经理,并做好跟进工作
To know how to accurately records guest orders and operate MICROS system
学习如何准确地记录客人的点单和使用操作系统
To check periodically with guests to see if they would like anything else.
定期检查客人是否有其他需要
To actively push high profit food and beverage items.
积极推销高利润的食物或酒水
To use approved suggestive selling techniques to up sell products with higher profit margin.
用合适的方法和技巧推销高利润产品
To inform guests of last order and liaise with kitchen.
告知客人最后一道菜,并与厨房人员沟通

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银川凯宾斯基饭店其他职位

学历:高中 | 工作经验:五年或以上 | 年龄:30-40岁 | 银川 | 3000-5000元/月
学历:大专 | 工作经验:二年或以上 | 年龄:20-30岁 | 银川 | 面议
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  • 性质:中外合资
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  • 规模:501-1000人
  • 地区:银川
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