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中餐厅咨客 Chinese Restaurant Hostess

更新时间:2019-08-05 14:14
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人投递简历
薪资:面议
年终奖,双休,五险一金,包食宿,有年假

职位信息

职位性质:全职
年龄要求:22-35岁
招聘人数:3人
职位类别:收银员/营业员/服务员
性别要求:不限
工作地区:
学历要求:不限 (及以上学历)
工作经验:一年或以上 

职位描述

1. Follow hostess opening & closing checklist thoroughly.

遵守服务人员开门和关门的注意事项

2. Check in servers and other associates for uniform.

检查自己的服务,监督其他员工的着装情况。

3. Maintain guest flow charts to track number of guests to each station and in order to track volume per hour.

记录下各个区域的客人数量,以统计每小时,各个区域的客流量。

4. Ensure that the front of the restaurant is always covered.

保证餐厅前一直有人在岗。

5. Ensure that the front of the restaurant is spotless at all times.

保证餐厅前的干净。

6. Check on every table to ensure that it is clean, spotless and fully setup and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.

检查桌椅是否干净,布置是否整齐,银质餐具,玻璃杯是否沾有污点。另外检查椅子和地毯是否干净。

7. Check on guests to get feedback on the quality of their meals, service, etc. and share any problems that arise immediately—inform supervisor and manager immediately, but try to take care of the problem at once.

了解客人对食物和服务质量的反馈。参与解决突发事件---立刻通知领导和经理,同时着手处理问题。

8. Schedule servers for breaks, etc. in conjunction with the supervisor and depending on business volume.

原来安排为上班的工作人员,如需休假等,须和管理者商洽,而且要考虑到是否处于商业旺季。

9. Pitch in and help in service whenever the need arises.

有必要时,须协助其它事项。

10. Have an excellent knowledge about the city, the signals, methods of transportation, etc. in order to be able to converse with customers, give helpful suggestions, etc.

对城市,标志信号,交通换乘方式都有所了解,以便在与客人谈及时,给予有用的建议。

11. Be thorough in knowledge of the Hotel, services offered, operating hours of all F&B outlets, etc.Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer questions, and give other suggestions.

有丰富的酒类知识,对菜谱中的事物有所了解,以帮助客人在用餐或点餐时,回答他们相关的问题,并给予有用的建议。

12. Communicate all necessary information to incoming hostess and supervisor, and record all messages in the hostess communication log.

与服务生和管理者互相交流必要了解的信息,或者把信息记录在员工联系册上。

13. Work with the cashier and relieve cashiers on break.

休息时段,帮助收银,减轻其负担.。

联系方式

提示:在应聘过程中用人单位以任何名义向应聘者收取费用都属于违法行为!

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26%

简历处理率

5

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2

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